Privacy Policy

Welcome to Dotware. Your privacy is important to us.

At Dotware, accessible from www.dotware.com.bd, we are committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website and services.

By accessing or using our services, you agree to the collection and use of your information in accordance with this policy.

1. Who We Are

Dotware is a leading technology solutions provider in Bangladesh, offering:

  • CCTV system installation
  • IT infrastructure services
  • Networking equipment
  • System integration

We operate through our online platform and direct B2B sales. Your data helps us deliver, improve, and customize our services to serve you better.

2. What Personal Information We Collect

When you interact with Dotware online or offline, we may collect the following types of personal data:

  • Full name
  • Email address
  • Mobile number
  • Shipping & billing address
  • Company/Business details (if applicable)
  • Device type, IP address, browser type
  • Order and service history
  • Payment information (e.g. mobile banking or bank account details)
  • Product preferences and support inquiries

We may also collect information via cookies and third-party analytics tools for better service personalization and site performance analysis.

3. How We Collect Information

We collect your information when:

  • You browse or visit our website
  • You create an account or place an order
  • You contact us via email, phone, or live chat
  • You subscribe to our newsletter
  • You fill out service request forms
  • You interact with us on social media
  • You participate in surveys, promotions, or campaigns

4. Why We Collect Your Data (Purpose)

We use your personal data to:

  • Process orders, manage transactions, and deliver products/services
  • Verify identity and prevent fraudulent activity
  • Provide technical support and customer service
  • Customize your experience and recommend relevant products
  • Improve our website, services, and customer communication
  • Send you updates, offers, and newsletters (only with your consent)
  • Comply with legal and regulatory requirements

5. Cookies & Tracking

Dotware uses cookies to:

  • Recognize returning visitors
  • Save your browsing preferences
  • Track and analyze user behavior (Google Analytics, Facebook Pixel)
  • Optimize loading speed and content delivery
  • Run retargeting ads on Google, Facebook, and other platforms

You may disable cookies in your browser settings, but doing so may affect site functionality.

6. Security of Your Information

We apply advanced security measures (SSL encryption, access controls, secure servers) to protect your data from unauthorized access, loss, or misuse. However, no online platform can guarantee 100% security. We urge you to keep your account credentials confidential.

7. Data Sharing & Third Parties

Dotware does not sell or trade your data. We only share your data with trusted partners, including:

  • Delivery and courier services
  • Payment gateways and banks
  • IT & security providers
  • Regulatory authorities, if required by law

All third parties are bound by data protection obligations.

8. Your Privacy Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Opt out of marketing communications
  • Withdraw consent to data usage
  • File a complaint with our Data Protection Officer

To exercise your rights, contact us at privacy@dotware.com.bd.

9. How Long We Keep Your Data

Dotware retains your data as long as necessary to fulfill the purpose for which it was collected, or as required by law (e.g. accounting, tax, or regulatory purposes).

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from minors. If you believe a child has submitted data, please contact us immediately for removal.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review it periodically.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Dotware Data Protection Officer
📧 Email: privacy@dotware.com.bd